Where orders ship from
All orders are packed and dispatched from the KayrosTool warehouse at Jl Raya Perancis Bl C-10/28, Kosambi, Tangerang, Banten 15213, Indonesia.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding Indonesian public holidays) after payment is confirmed. If an item needs a freight quote or extra handling, we contact you before dispatch.
Delivery time
Estimated delivery after dispatch (Economy Shipping): United States & Canada 7–14 business days, Australia 6–12 business days, Singapore 3–7 business days, all other countries 10–21 business days. Large or heavy equipment shipped by freight, customs checks, remote addresses and carrier delays can make delivery longer; we tell you if your order is affected.
Shipping cost
Flat-rate Economy Shipping per order: United States & Canada $85, Australia $55, Singapore $55, all other countries $155. The exact charge for your address is shown at checkout before you pay. For large or heavy items that need a freight quote, we confirm the cost with you in writing before the order ships.
Tracking
When your order ships, we email the carrier name and tracking number to the address used at checkout. You can also ask for an update on WhatsApp +62 881-0242-74117 or at sales@kayrostool.com.
Shipping partner
Shipments are handled by NST Cargo or another suitable logistics provider. Naming a carrier describes logistics only and does not imply any manufacturer affiliation.
Receiving your order
Check the packaging before signing where possible, note any visible damage on the delivery document and take photos. Contact us as soon as possible after delivery so we can open a claim with the carrier.
Product-specific documentation, an accepted quotation, an order confirmation, and applicable law take priority where they provide more specific requirements.