Quick answer: Measure vehicle access and plan unloading before dispatch. Inspect the packaging at delivery, record visible damage, and keep photos and delivery paperwork.
Confirm site access
Check vehicle approach, gate width, turning space, overhead clearance, ground condition, delivery hours, and any permit or security requirements.
Plan unloading
Confirm whether liftgate, forklift, crane, dock, pallet jack, or trained personnel are required. The carrier driver may not be responsible for moving equipment beyond the delivery point.
Inspect before acceptance
Compare package count, look for punctures, crushing, water exposure, or shifted loads, and note visible damage on the delivery record. Take photographs before unpacking.
Keep documents together
Retain the order confirmation, delivery record, photographs, model/serial information, packaging, and carrier communication until inspection is complete.
Product-specific documentation, an accepted quotation, an order confirmation, and applicable law take priority where they provide more specific requirements.